mentari89 Terms of Use
We at mentari89 set out these terms to establish the rules for using our platform. By opening an account with us, you agree to follow our policies on deposits, withdrawals, account management, and dispute resolution. Our mentari89 service is available only where local law permits, and you are responsible for verifying compliance with your own jurisdiction's regulations.
These terms cover what mentari89 expects from you as an account holder—how you fund your account, how you withdraw funds, and how we protect both your interests and our platform's integrity. We operate transparently; there are no hidden clauses or surprise policy changes on mentari89. If you have questions about any part of our terms, our support team can clarify them via email or in-app messaging.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account opening and verification on mentari89
When you join mentari89, we collect basic information: your full name, email address, date of birth, and phone number. This allows us to set up your account, send you important notices, and contact you if needed. We also ask for your residential address so we can confirm you are in a supported jurisdiction.
Before you can withdraw from mentari89, we require identity verification (KYC — Know Your Customer). You will upload a copy of your national ID, passport, or driving licence. This step is a legal requirement and protects both you and our platform against fraud. Once we approve your documents, your mentari89 account is cleared for full withdrawals. If your documents are unclear or do not match your registration details, we will ask you to resubmit.
Deposits and payment methods at mentari89
Our mentari89 platform accepts deposits through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for virtual-account bank transfers. When you fund your mentari89 account using any of these methods, the money appears in your balance instantly or within minutes, depending on the payment provider's processing window.
We do not charge hidden fees on deposits to mentari89. The amount you transfer is the amount that credits your account. If your payment provider applies a fee (which is rare), that fee is deducted by them, not by us. On mentari89, you can deposit as often as you wish; there is no daily or monthly limit. However, some payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may have their own transaction caps, which are their rules, not ours.
We accept deposits from all supported Indonesian cities: Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your mentari89 account location is determined by your registered address; we do not accept deposits from outside supported jurisdictions. If we detect a deposit from an unsupported area, we will reverse the transaction and return your funds to your original payment method.
Payment method security on mentari89
We do not store your online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details directly. Each payment is processed through the payment provider's secure gateway; your mentari89 account only sees your transaction receipt.
Withdrawals and cash-out rules at mentari89
To withdraw from mentari89, your account must be verified (KYC approved) and your balance must exceed any minimum withdrawal threshold we have set. When you request a withdrawal on mentari89, the funds return to the same payment method you deposited from. If you deposited via mobile banking, your withdrawal goes back to local payment; if via online payment, it returns to e-wallet.
We process mentari89 withdrawal requests during standard business hours. This does not mean funds arrive instantly; your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) controls the final arrival time. Most e-wallets credit funds within subject to verification; bank transfers may take longer depending on the bank's own processing.
We reserve the right to delay or block a mentari89 withdrawal if we detect unusual activity, if your account is under review, or if our payment provider's systems are unavailable. We will notify you of any hold and the reason for it. We do not freeze accounts without cause; if your mentari89 account has been held, contact our support team for clarification.
Game outcomes and settlement rules on mentari89
All outcomes on our mentari89 platform are final once settled. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), settlement is immediate: the dealer's actions determine the result, which our system records in real time. For sportsbook entries on Liga 1, Piala Indonesia, or other football tournaments, we settle based on official results from the league or event organizer. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each spin is independent; the outcome is determined at the moment you press start.
We do not reverse settled outcomes except in cases of technical malfunction or obvious error. If you believe an error has occurred on your mentari89 account, you have 24 hours to report it with details. Our team reviews the game logs, dealer feed, or match records and provides a formal response. If we find evidence of error, we correct your balance. If we find no error, the settlement stands.
Account suspension and termination at mentari89
We reserve the right to suspend or close your mentari89 account if you violate our terms. Violations include using multiple accounts, attempting fraud, placing entries from unsupported jurisdictions, or engaging in abusive conduct toward our support team. If we suspend your mentari89 account, your balance is frozen; you cannot deposit or withdraw until the suspension is lifted.
If we terminate your mentari89 account permanently, we return any balance to your registered payment method within 30 days. We will explain the reason for termination in writing. You may appeal the decision by contacting our support team within 14 days of termination.
Limitation of liability and dispute resolution at mentari89
We at mentari89 are not liable for losses caused by internet outages, payment provider delays, or third-party services beyond our control. If a Liga 1 match is postponed and your entry is affected, we settle according to the league's official rules, not our own judgment. If your online payment or e-wallet payment fails, we do not cover any consequential loss; you contact your payment provider for recourse.
Any dispute with mentari89 is resolved through written correspondence first. If you and mentari89 cannot agree, you may escalate to mediation or arbitration as permitted by your jurisdiction's law. We do not accept claims more than 12 months after the disputed event occurred.
Related guides on mentari89
Final provisions and agreement at mentari89
By using mentari89, you confirm that you have read and understood these terms. You also confirm that you are of legal age in your jurisdiction and that you are accessing our platform from a location where we are permitted to operate. We at mentari89 reserve the right to update these terms at any time. If we make material changes, we will notify you via email at least 14 days before the new terms take effect.
We thank you for choosing mentari89. If you have any questions about our terms, our account policies, or our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), please contact our support team. We are here to help.